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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tanja H.

July 31, 2024

5  out of  5
rating by Tanja H.
"Tom was my insurance agent for almost three years. He has been nothing but friendly and helpful, even in cases where it wasn't his job. Now that I moved away and had to change insurance I will surely miss his attentiveness!"
We responded:
"Hey Tanja! Thanks so much for your kind words! I'm really happy to hear that you had such a positive experience with our office over the past three years. It's been a pleasure assisting you, and we'll definitely miss you too! If you ever need anything in the future, don't hesitate to reach out. Best of luck in your new location! - Tom Waggoner - State Farm Insurance Agent, Northford, CT"
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Donna DeLorenzo

July 2, 2024

5  out of  5
rating by Donna DeLorenzo
"Dawn was very helpful in working through insurance problems with my mortgage company. Thanks"
We responded:
"Donna, I'm glad Dawn could assist you with your insurance problems related to your mortgage company! Thank you for your kind words. If you ever need help in the future, feel free to reach out. - Tom Waggoner - State Farm Insurance Agent, Northford, CT"
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Maureen Cross

May 21, 2024

5  out of  5
rating by Maureen Cross
"Tom picks up at the first call. He is reachable, knowledgeable and very helpful. I’m always satisfied after every conversation with him. Definitely recommend Tom all the way."
We responded:
"Maureen, your recommendation means a lot to me. Being reachable and providing assistance is important to us, so I'm glad you've been satisfied with our interactions. If there's ever anything you need in the future, feel free to get in touch. Thanks again for your support! - Tom Waggoner - State Farm Insurance Agent, Northford, CT"
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ANA Shachter

March 8, 2024

1  out of  5
rating by ANA Shachter
"I was happy with Tom until recently when I was given a new policy for my newly purchased car. Tom had given me a quote for both of my cars that I was satisfied with. However, when I looked at the upcoming bill, I noticed it was much higher than we had discussed. Tom said the extra was to cover the additional days from the billing day and promised me it was a one-time charge. I left it alone and believed him. When I checked my bill for the next month, I saw a much higher charge than we had agreed upon. Long story short, Tom was not upfront and lied about hidden charges. When I addressed the matter with him, there was no one to talk to, and he didn’t try to help with the matter. A happy client turned into a highly disappointed one, and I will never be a State Farm client again after being scammed like that."
We responded:
"We regret any confusion regarding the insurance policy for your new car. It's always important to us that our clients feel informed and comfortable with any changes they make to their policies and the billing updates associated with it. We genuinely attempted to address your concerns and assist you with any questions you had when you brought it to our attention, however, if we can provide any additional support please don't hesitate to reach out directly to us."
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James Gatison

October 27, 2023

5  out of  5
rating by James Gatison
"Tom is a very good agent, receptive, responsive and informative. I enjoy working with him"
We responded:
"James, it's a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Intention 8

September 27, 2023

4  out of  5
rating by Intention 8
"Nice small town insurance agency, can call and speak to a human not a.i. which is nice. Quick to respond."
We responded:
"We love seeing reviews like this! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Annie

September 25, 2023

5  out of  5
rating by Annie
"I have been with State Farm with Tom Waggoner for more than 10 years I simply cannot list the number of times he has gone above and beyond for me He is kind, smart, calming and knows his job extremely well I will never go anywhere else but State Farm and with Tom Waggoner Sincerely Cynthia"
We responded:
"Thank you for sharing your experience with us! Your loyalty as a customer for over a decade is greatly appreciated. It's our commitment to consistently provide you with exceptional service, and we're pleased to know that our team has consistently gone above and beyond to assist you. We value your trust in Tom Waggoner State Farm, and we'll continue to be here whenever you need us."
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David Delaney

September 5, 2023

5  out of  5
rating by David Delaney
"Tom and Dawn have been fantastic!! Always helpful and knowledgeable!"
We responded:
"David - we appreciate the review and the opportunity to help! "
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Andrea Autunno

August 21, 2023

1  out of  5
rating by Andrea Autunno
"It has been good in the past but recent issues came up which are not properly addressed. Wrongful information given at his office causing multiple delays and inconveniences on my end."
We responded:
"Andrea – I can understand the frustration of not having a necessary document for an important appointment. I appreciate the time you took today to discuss your concern with me and value your feedback. I appreciate your business and we’re happy to help. "
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Charles Joseph

May 31, 2023

5  out of  5
rating by Charles Joseph
"Dawn was amazing! She's friendly, kind and professional and best of all she was informative and saved us lots of money."
We responded:
"Thanks Charles! Dawn really is the best! We appreciate the review and we’re happy that we were able to help you with your auto insurance needs! "
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Brenden Roseboro

April 14, 2023

5  out of  5
rating by Brenden Roseboro
"Spoke with Kelly, who is the best insurance agent I’ve been in communication with. Not only was she adamant about getting me a cheaper premium but her communication was a 10. I highly suggest seeking Kelly when looking for state farm insurance."
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Linda Davis

March 21, 2023

5  out of  5
rating by Linda Davis
"Thank you so much, Kelli, for making the process of changing my insurance carrier to State Farm so simple and stress free. You were knowledgeable and explained everything in detail and provided excellent advise and service. I tend to be a worrier when it comes to this sort of thing but you made the experience a pleasure. In addition you saved me a whole lot of money. I will be recommending you highly to friends and family."
We responded:
"Thank you for positive feedback, Linda! I’m happy we were able to make it as stress free as possible!"
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Carmen Galarza

March 13, 2023

5  out of  5
rating by Carmen Galarza
"Great costumer service, the whole team is great specially Dawn that goes above and beyond to answer all questions I might have and accommodations for the best plan for me and my family."
We responded:
"Thank you, Carmen. I'm glad that we were able to get the best insurance policy that fits your needs!"
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Patricia Roden

February 28, 2023

5  out of  5
rating by Patricia Roden
"Kelly was super helpful and professional from start to finish. I reached out to State Farm for a quote and found their premiums and policies a perfect fit for our needs. I would recommend State Farm for all of your insurance needs !"
We responded:
"We’re glad we were able to help you out with all your insurance needs! We appreciate the kind words and the feedback!"
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Wanner Peralta

January 16, 2023

5  out of  5
rating by Wanner Peralta
"I wanna start by saying that tom has great customer service he answer and help me out with all my questions regarding my insurance thank you Tom for helping me I really appreciate your honesty 😊"
We responded:
"It always a pleasure to work with you Wanner! I appreciate your feedback."
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mlgplayer288

January 5, 2023

5  out of  5
rating by mlgplayer288
"dawn was great and was very helpful"
We responded:
"I’m glad that Dawn was able to help you with your auto insurance. I appreciate your positive feedback!"
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Bulat Ramazanov

December 16, 2022

5  out of  5
rating by Bulat Ramazanov
"Professional team. Detailed assistance in choosing an insurance policy. Special thanks to Dawn and Tom."
We responded:
"Thank you for the review - it was a pleasure to assist you with your insurance needs!"
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Zachary Zikovich

December 15, 2022

5  out of  5
rating by Zachary Zikovich
"I worked with Dawn and she did an absolute amazing job of helping me find the right plan for myself."
We responded:
"We appreciate the feedback, Zachary! I’m glad Dawn was able to personalize your insurance experience. Have a happy and safe holiday!"
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Rob Clifford

December 10, 2022

5  out of  5
rating by Rob Clifford
"Dawn helped me change my auto policy today. She was very pleasant and knowledgeable. I saved a ton of money. Glad I got rid of that gecko lizard . I should have done this along time ago!"
We responded:
"Very much appreciate the feedback, Rob. I’m glad Dawn was able to help you with your insurance needs!"
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Amy D

November 3, 2022

5  out of  5
rating by Amy D
"Tom was friendly and knowledgeable .  He went above and beyond in helping to figure out my unique needs."
We responded:
"Thank you, Amy! It’s always a pleasure the help!"
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Tiffany Morrison

September 23, 2022

5  out of  5
rating by Tiffany Morrison
"I really appreciate the work Ms. Dawn had provided, she was very patient with us. Her customer service was wonderful, thank you so much for all the help."
We responded:
"We appreciate the feedback!"
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Katelyn Fournier

September 23, 2022

5  out of  5
rating by Katelyn Fournier
"Tom did a great job explaining everything to me! Would definitely recommend to friends & family!"
We responded:
"Thank you for the review! Was our pleasure to review your insurance coverage with you!"
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Orlando Hamilton

September 22, 2022

5  out of  5
rating by Orlando Hamilton
"Dawn Boria Work with me and wife to get the best deal possible for our multi car insurance and renters insurance"
We responded:
"We appreciate the review, Orlando! We’re glad we were able to help with your auto insurance!"
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Sajid Minhas

September 21, 2022

5  out of  5
rating by Sajid Minhas
"I would like to Thanks Tom for his excellent Customer Service, and he offered me a great affordable coverage with multiple options, and I saved additional from what I was paying. Thank you Tom Keep it up and I will spread some words to my circle too."
We responded:
"I’m glad we were able to increase your coverage while still saving you a bit of money! Always happy to help - we appreciate your review!"
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Alexandra Lyddane Rains

September 8, 2022

5  out of  5
rating by Alexandra Lyddane Rains
"Tom is easy to work with, diligent, timely and knowledgable. I would recommend him to anyone for insurance needs."
We responded:
"Thank you Alex, it was a pleasure to help you with all your insurance needs!"